Reference #: 914645400
Req #: 48222
Herc Rentals Inc. is a premier, full-service equipment rental firm - providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers' projects.
With more than 55 years of equipment rental expertise, approximately 5,600 employees and approximately 312company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..
Short Description:
Develop and maintain long term operational relationships with our customers while providing customer focused solutions for the toughest pump, power, climate control and specialty equipment needs within industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events.
Responsibilities
- Be Accessible - Our customers require 24/7 timely responses
- Identify customer needs and collaborate with operations to deliver on those needs
- Provide a consistently high level of customer service to all stakeholders with a view to retaining and building relationships
- Develop and maintain relationships with customers through independent efforts and involvement with sales & operations teams
- Maximize/generate additional sales revenue through superior customer service on all orders
- Part of a dedicated team resolving our customer's needs, coordinating rental activities through the field and branches
- Provide timely and accurate billing
- Be the go to person for pump, power, climate control & other specialty equipment both internally and externally while serving as an escalation point and educational resource for the rest of the Customer Care team.
- Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
Professional Experience
1-3 years of customer service or sales experience required
Experience within the equipment rental industry and/or within the pump, power, and climate control market highly desired
Basic knowledge of pumps, generators, power distribution, climate and remediation equipment highly desired
Educational Background
Bachelor's Degree, Associate's degree, or experience in lieu of degree
Skills
- Passion for customer service
- Ability to sell complex products and customer solutions
- Adapts to changing business and customer needs
- Self-motivated to achieve goals and deliver results
- Communicate professionally and effectively with all levels of the organization
- Drive results through teamwork and business processes
- Ability to organize and manage multiple priorities
- Strategic thinking and problem-solving ability
- Problem analysis and problem resolution at both a strategic and functional level
Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.
Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationalorigin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.
